ZeroFox seeks a Sales Operations Systems Administrator who will be responsible for the administration and support of the suite of Sales Operations products employed by Zerofox (Clari, Salesforce and Gong). This includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, and ensuring data hygiene and integrity. This role collaborates with internal functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a high-growth environment.

Role and responsibilities

Update and maintain Salesforce system documentation and Salesforce Best Practices
Act as primary contact for all Clari and Salesforce reporting requests including support of metrics and revenue reporting, territory penetration and evaluation, support in preparation of marketing campaigns, and others as requested
Develop and maintain user roles, profiles, security settings, access levels, hierarchies, etc.
Manage and maintain relevant third-party systems
Develop a solid understanding of sales department-specific business processes
Develop and document department-specific views, processes, fields, notifications, reports, custom objects, page layouts and workflows
Provide day-to-day end-user support including implementation, user adoption, system configuration and maintenance, formulas, testing, data integrity, backups, and others as identified
Utilize analytical skills to respond to requested additions/change
Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.
Manage data imports, database deduping and database cleanup for data accuracy

Required qualifications and skills

Bachelor's Degree in Information Systems or Computer Science
Salesforce administration or related experience in a tech/SaaS high-growth environment, typically obtained in 3+ years
Hands-on experience with the administrative side of any of the following: Gong / Clari / Outreach / 6Sense / Zoominfo / Leandata
Experience building out technical documentation and training programs for sales / marketing
Strong Salesforce experience; custom reporting / dashboarding, backend processes / flows / process builders, object relationships, field types
Good presentation skills with a background in technology enablement

Desired qualifications and skills

Familiarity with relational databases and related concepts
Familiarity with APEX code or SQL queries

Benefits

Competitive compensation
Community-driven culture with employee events
Regular catered lunches for in-office work; snacks, drinks available daily
Generous time off
Comprehensive health benefits & 401(k) plan
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

This position will report to the Vice President, Sales Operations
This role is based out of our office in Baltimore, MD (hybrid)
This role requires occasional work on nights and weekends as needed.

ABOUT ZEROFOX

ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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